Support Policy

Helping You Every Step of the Way:

At Credit Sister LLC, we’re committed to providing exceptional support to every client. Whether you’re inquiring about your services, need help understanding your credit plan, or want updates on your progress, our support team is here to assist you with clarity, respect, and care.

Support Availability:

Our support hours are:

  • Monday – Friday: 9:00 AM – 6:00 PM (CST)

  • Saturday: 10:00 AM – 2:00 PM (CST)

  • Sunday: Closed

We strive to respond to all inquiries within 24 business hours. During peak periods, responses may take slightly longer, but rest assured, we’re on it.

Contact Channels:

You can reach our support team through the following channels:

  • Email: support@creditsisterllc.com

  • Phone/Text: +1 (XXX) XXX-XXXX

  • Live Chat: Available on our website during business hours

  • Client Portal: Submit requests or track updates directly if you have a client login

Response Times:

  • General Inquiries: Within 24 business hours

  • Billing & Payment Questions: Within 1–2 business days

  • Credit Dispute or Case Updates: Ongoing updates are sent bi-weekly, but you may contact us at any time for additional insight

Case Status & Updates:

  • Every client is assigned a case manager who handles your file. You will receive:

    • Welcome onboarding email

    • Personalized credit plan within 5–7 business days of enrollment

    • Bi-weekly email updates on dispute progress, credit changes, or creditor responses

    • Immediate alerts if we need additional documents or receive time-sensitive responses

Payment & Billing Support

For any billing questions, payment plan adjustments, or receipt requests, please contact billing@creditsisterllc.com. We are happy to work with you to keep your services affordable and accessible.